Terms of service

Who you are contracting with.

Hypercitations is provided by Hypercitations LLC ("we", "us"). Registered agent address: 30 North Gould Street, Ste 70297, Sheridan, WY 82801. These terms apply when you create an account or subscribe. If you subscribe for a company, you confirm you can bind it to these terms.

What the service does.

Hypercitations measures whether AI systems (ChatGPT, Claude, Perplexity and Google AI Overviews) name your brand when buyers ask about your category, and which sources those answers rely on. Depending on your plan, it also suggests content and outreach. The Managed plan is agreed separately in writing.

Subscriptions and billing.

Plans are monthly subscriptions, billed in advance through our payment provider, Stripe. A subscription renews automatically each month until you cancel it. Prices are shown on our pricing page, and taxes are added where they apply.

Each subscription includes one brand or product line. Each extra brand or product line is billed at its plan's price and added to the same subscription.

The founding member price is $99 per month for Monitor, offered to a limited number of founding members. It applies for as long as that subscription stays active. If that subscription is cancelled, the founding member price ends.

If you switch between plans, the change takes effect at once and the difference is prorated.

Cancellation and refunds.

You can cancel online at any time through Manage billing in your account. Cancellation takes effect at the end of the period you have paid for, and you keep access until then. We do not refund partial periods.

What measurements can and cannot tell you.

AI answers change over time and can differ from one question to the next. Our measurements reflect the answers we collected at the time we measured them. We do not guarantee any ranking, mention, traffic, sales or other outcome, and nobody can guarantee what an AI system will say. Suggestions and drafts are a starting point; you decide what to publish and you are responsible for it.

Your data.

We use what you give us (your website, your competitors and your settings) to provide the service. We use aggregated, de-identified measurement data for benchmarks and research. Your private inputs are never shared with other customers. Our privacy policy explains what we collect about you and how to have it removed.

Acceptable use.

Do not use Hypercitations to break the law or anyone else's rights, to access another account, to disrupt or overload the service, to copy or resell the service or its data without our written permission, or to probe or work around its security. We may suspend or close an account that does, or that is not paid.

Liability.

The service is provided as is, to the extent the law allows. Our total liability for any claim relating to the service is limited to the fees you paid us in the 12 months before the claim arose. We are not liable for indirect or consequential losses, such as lost profits or lost data, to the extent the law allows.

Changes to these terms.

We may update these terms. We will tell you by email before a material change takes effect, and the current version is always on this page. If you keep using the service after a change takes effect, the new terms apply; if you do not agree, you can cancel.

Governing law.

These terms are governed by the laws of the State of Wyoming.

Contact.

Questions about these terms: hello@hypercitations.com.